Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Your Privacy Matters
Take Control of Your Data and Stay Informed
Privacy Policy Overview
This section outlines our commitment to protecting your privacy and the measures we take to ensure your data is secure. We value your trust and strive to maintain transparency in our practices.
Data Collection Practices
Types of Information Collected
We collect personal information such as your name, email address, and usage data to enhance your experience on our site.
Use of Information
Your information is used to improve our services, communicate with you, and provide personalized content.
Data Protection Measures
We implement various security measures, including encryption and access controls, to safeguard your information.
User Rights
Access and Control Over Your Data
You have the right to access, modify, or delete your personal information at any time through your account settings.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze site traffic. You can manage your cookie preferences in your browser settings.
Third-Party Services
Sharing Your Information
We do not sell or rent your personal information to third parties without your consent, except as required by law.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of any significant changes via email or through our website.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at [email protected].
Effective Date
This privacy policy is effective as of January 1, 2023.
Please review this policy regularly for updates.